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Technical Support Representative

Company Name:
Midcontinent Communications
## Job Description
JOB PURPOSE:
Answer incoming calls from current Midcontinent customers to troubleshoot and find resolution to any issues related to Midcontinent Services.
ESSENTIAL FUNCTIONS:
Troubleshoot Midcontinent phone, cable, and internet services.
Record customer transactions accurately and with every call.
Interact with customers in a professional and courteous manner at all times.
Cross-train as requested to develop and broaden skill sets and to support customer demand.
Document each call as trained by supervisor and or training department.
Follow up with customers in a timely manner.
Prepare work orders for customer related issues which may include but not limited to service changes, trouble calls,
downgrades and disconnects.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Adhere to Midcontinent Communications privacy guidelines to ensure each customer's privacy.
Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
Function as an effective team member while supporting the efforts and concepts of other departments.
Support the mission, vision, and values of Midcontinent Communications.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility..
Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
Possess strong problem solving and decision making skills while using good judgment.
Multi-task and change from one task to another without loss of efficiency or composure.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
Identify opportunities for improvement while creating and implementing viable solutions
Actively follow Midcontinent policies and procedures.
Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
High school diploma or GED required, some college preferred.
Previous customer service experience in a call center environment preferred.
Technical troubleshooting skills preferred.
Midcontinent Communications is an Equal Opportunity/Affirmative Action employer.
## Additional Information
Training class starts February 17, 2015.
Job Title: Technical Support Representative
City: Fargo/West Fargo
State: North Dakota
Salary: DOE
Shift Hours: Varies
Wage Type: Hourly
Weekly Estimated Hours: 40
Position Type: Full Time
Industry Classification: Technology - Technical Support

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