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Technical Trainer

Company Name:
Midcontinent Communications
## Job Description
JOB PURPOSE:
Ensure that quality and appropriate service is provided to subscribers on every level. Train staff to perform their essential functions proficiently.
ESSENTIAL FUNCTIONS:
Lead and deliver successful training courses in multiple locations to support a wide range of service components, products, and customer service support objectives. Train and mentor team members on best practices to promote uniformity and customer satisfaction.
Assist the Training Manager in developing successful, effective internal training programs; use a variety of resources to evaluate usefulness and value of existing programs to assess current needs.
Promote and train "best practices" to raise overall quality.
Mentor and report quality assurance of installation, repair, and maintenance.
Produce comprehensive reports on a regular basis detailing levels of quality in various areas as requested.
Be ready, willing, and able to travel.
Drive Company vehicles safely, courteously, and defensively; schedule appropriate maintenance as required.
Maintain current, valid driver's license and good to excellent driving record (DUI within the last 5 years disqualifies Employee for employment in this position).
Operate and drive a Company vehicle in accordance with Midcontinent's "Use of Vehicle for Company Business" policy.
Communicate effectively and professionally in all forms of communication with internal and external customers.
Adhere to Midcontinent Communications privacy guidelines to ensure each customer's privacy.
Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
Function as an effective team member while supporting the efforts and concepts of other departments.
Support the mission, vision, and values of Midcontinent Communications.
Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
Possess strong problem solving and decision making skills while using good judgment.
Multi-task and change from one task to another without loss of efficiency or composure.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
Identify opportunities for improvement while creating and implementing viable solutions.
Actively follow Midcontinent policies and procedures.
Perform other duties as assigned.
EXPERIENCE AND EDUCATION:
Associate's or Bachelor's Degree preferred with a focus in Communications, Business or Sales, or equivalent experience.
One year of telecommunications experience or aptitude required; previous training experience preferred.
Midcontinent Communications is an Equal Opportunity/Affirmative Action employer.
## Additional Information
Job Title: Technical Trainer
City: Fargo/West Fargo
State: North Dakota
Salary: DOE
Shift Hours: Days
Wage Type: Salaried
Weekly Estimated Hours: 40
Position Type: Full Time
Industry Classification: Edu/Training - Technical Instructor

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